Privacy Policy

1. Introduction

Welcome to NEET GPT ("we," "our," or "us"). We are committed to protecting the privacy and security of our users ("you" or "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Platform").

This Privacy Policy is published in compliance with:

• Section 43A of the Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Digital Personal Data Protection Act, 2023 (DPDPA)

By using our Platform, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Identity Data: Name, date of birth, gender, profile photo
• Contact Data: Email address, mobile number, postal address
• Educational Data: Class/standard, school name, academic performance, NEET preparation progress
• Account Data: Username, password (encrypted), account preferences
• Parent/Guardian Data: Name and contact information (for students under 18 years)

2.2 Usage Information

• Test scores, practice history, and learning analytics
• Topics studied, time spent, and performance metrics
• Device information (device type, operating system, unique device identifiers)
• Log data (IP address, browser type, access times, pages viewed)
• App usage patterns and preferences

2.3 Information from Third Parties

We may receive information from schools, coaching institutes, or educational partners who register students on our platform.

3. How We Use Your Information

We use the collected information for the following purposes:

• Educational Services: To provide personalized NEET preparation content, practice tests, and performance analytics
• Account Management: To create and manage your account, authenticate users, and provide customer support
• Communication: To send important updates, notifications about test schedules, performance reports, and promotional content (with consent)
• Improvement: To analyze usage patterns and improve our services, content, and user experience
• Safety & Security: To detect fraud, prevent unauthorized access, and ensure platform security
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Reporting: To provide performance reports to parents, teachers, and schools (as applicable)

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

4.1 With Your Consent

We share information when you have given explicit consent for a specific purpose.

4.2 Educational Partners

If you are registered through a school or coaching institute, we may share your academic progress and performance data with them.

4.3 Parents/Guardians

For students under 18 years, we may share academic progress and performance data with registered parents or guardians.

4.4 Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, such as:

• Cloud hosting providers (data stored in India)
• Payment processors
• Analytics services
• Communication services (SMS, email, push notifications)

4.5 Legal Requirements

We may disclose information if required by law, court order, or government authority, or to protect our rights, privacy, safety, or property.

5. Data Storage and Security

5.1 Data Storage

• All personal data is stored on secure servers located in India
• We use industry-standard encryption (SSL/TLS) for data transmission
• Passwords are stored using secure hashing algorithms

5.2 Security Measures

We implement appropriate technical and organizational security measures including:

• Encryption of sensitive data at rest and in transit
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Secure development practices
• Employee training on data protection

5.3 Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Academic records may be retained for up to 7 years after account closure.

6. Your Rights (Under DPDPA 2023)

As a user, you have the following rights regarding your personal data:

• Right to Access: Request information about the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data (subject to legal requirements)
• Right to Withdraw Consent: Withdraw consent for data processing at any time
• Right to Grievance Redressal: Lodge complaints with our Grievance Officer or the Data Protection Board of India
• Right to Nominate: Nominate another person to exercise your rights in case of death or incapacity

To exercise these rights, please contact our Grievance Officer using the details provided below.

7. Children's Privacy

Our Platform is designed for students preparing for NEET examination, which may include users under 18 years of age.

• For users under 18 years, we require verifiable parental/guardian consent before collecting personal information
• Parents/Guardians can review, modify, or request deletion of their child's information
• We do not knowingly collect more information than necessary from minors
• Parents/Guardians can contact us at any time to exercise rights on behalf of their children

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Authenticate users and prevent fraud
• Analyze usage patterns and improve our services
• Deliver relevant content and features

You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our Platform.

9. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes through:

• In-app notifications
• Email notifications
• Prominent notice on our website

Your continued use of the Platform after such modifications constitutes your acceptance of the updated Privacy Policy.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and DPDPA 2023, we have appointed a Grievance Officer to address your concerns regarding data privacy:

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: